As a tech support specialist, you will play a vital role in delivering technical assistance to our partners through phone.
Your primary focus will be resolving technical inquiries efficiently and effectively, all while showcasing a proactive, innovative, and multitasking approach.
**Required**:
- High School diploma or equivalent.
- Minimum of 1 year in a customer service role.
- Proven technical aptitude and troubleshooting skills.
- Passion for technology, particularly in areas likes IoT, Smart Home, Surveillance, Networking, and Home Theater systems.
Preferred:
- Advanced degree in a technical field.
- Hands-on experience installing or troubleshooting.
- Surveillance/security systems
- Power Management systems (UPS, surge supression, etc.)
- Audio-video equipment, network hardware, or similar technical products.
- Knowledge of:
- Networking concepts,



including advanced router configurations, managed switches, firewalls, VLANs, Etc.
- Home automation, IoT, media distriution (HDBase T, Video over IP), high-end audio, HVAC, low-voltage or electrical wiring, and smart lighting systems.
- Familiarity with case documentation in SalesForce.
Previous experience in customer service or technical support within a callcenter environment.
What We Offer:
- Competitive base salary plus performance bonuses, up to $22,000 MX per Month.
- Full law benefits.
- Life insurance
- Pantry Vouchers.
Be part of an exciting, tech-forward environment where your expertise and enthusiasm can shine.

📌 Tech Support Agent (San Pedro Garza García)
🏢 Contactpoint 360
📍 San Pedro Garza García