Client: Our client is an international payment service provider.
- Position overview: DataArt is a general software engineering firm and a trusted technology partner for market leaders and visionaries.
Our world-class team designs and engineers data-driven, cloud-native solutions to deliver immediate and enduring business value.
- We promote a culture of radical respect, prioritizing your personal well-being as much as your expertise.
We stand firmly against prejudice and inequality, valuing each of our employees equally.
- We respect the autonomy of others before all else, offering remote, onsite, and hybrid work options.
Our Learning and development centers, R&D; labs, and mentorship programs encourage professional growth.
- Our long-term approach to collaboration with clients and colleagues alike focuses on building partnerships that extend beyond one-off projects.
We provide the ability to switch between projects and technology stacks,



creating opportunities for exploration through our learning and networking systems to advance your career.
- Responsibilities: Analyze business requirements and translate them into use cases
- Collaborate with stakeholders to identify and prioritize customer service needs
- Design and document business processes to improve efficiency and effectiveness
- Conduct data analysis and reporting to support decision-making
- Provide training and support to users
- Monitor and evaluate system performance, recommending enhancements as necessary
- Facilitate communication between business teams and technical staff to ensure alignment on project goals
- Requirements: Proven background in customer service and support
- Excellent analytical and problem-solving skills
- Ability to communicate effectively with stakeholders at all levels
- Experience with JIRA or similar tools

📌 Business Analyst, Payment Service Provider (Monterrey)
🏢 DataArt
📍 Monterrey