ResponsibilitiesCall QualityCC Tracking & MonitoringClose the LoopKnowledge Management InputQuality Assurance & SupportScheduling AdherenceTrace QualityTraffic ManagementTransaction Auditing (e.G. Mystery Shopper)VOCWorkforce ManagementInvolves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or change systems or processes as appropriate.SkillsAnalytical SkillsPlanning & Organizing SkillsInfluencing & Persuasion SkillsProblem Solving SkillsQualificationsBachelors Degree or equivalent.LanguageProficiency in EnglishExperience1 year experience#J-*****-Ljbffr
📌 Lm191: Customer Care Solutions Specialist Associate (Cuautitlán)
🏢 Fedex Group
📍 Cuautitlán
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