**JOB DUTIES**:
- Facilitate issue identification and analysis.
- Investigate and resolve technical issues.
- Track requests resolution.
- Provide technical training.
- Build relationships with customers.
- Test products & software.Develop and share knowledge.
**YOU MUST HAVE**:
- Minimum 6 months of experience on Customer Service or related.Advanced conversational English.
**WE VALUE**:
- Conversational French (B1).
- Experience in the industry is preferred.
- Good interpersonal and verbal & written communication skills.
- Strong continuous improvement mindset, strong leadership impact.
- Demonstrated experience with Knowledge Management & Call Center ManagementGood administration skills.
**WHAT'S IN IT FOR YOU?
**




- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.The chance to work with a integral, innovative company shaping the future in its industry.
LI-JB1
LI-HYBRID

📌 Sr Technical Support Associate (San Luis Potosí)
🏢 Resideo
📍 San Luis Potosí