**We're hiring!
**
At Cognizant we have an adecuado opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a **Desk Support Engineer**
**What you'll do**:
- Responsible for the overall enterprise-wide performance effectiveness and efficiency of end user computing devices.
- Manage the technology lifecycle facilitating the installation configuration and optimization of hardware and software in an IT infrastructure.
- Provides support to end users by effectively working incidents Desktop Laptops Mobile IOS MAC Windows Operating.
- Evaluate customer request and propose plan based on the discussion with stake holders Resolve elevated tickets through investigation and identification of fix and coordinate with vendor when required.
- Perform proactive analysis on repetitive issues Undertake problem diagnoses correction and escalated support of OSD technologies across the organization.




- Accountable for change release planning and implementation considering risk and impact to the environment.
**Preferred experience**:
- 3+ years of experience as Desk Support for an enterprise company
- Depth knowledge of iOS/MAC and Windows devices.
- Experience with installation configuration and optimization of hardware and software in an IT infrastructure
- knowledge with Virtual Desktop technologies Citrix XenDesktop, Zoom and Microsoft Active Directory
- Intermediate to Advanced level of English
**Why Cognizant?
**
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive.
We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!
BeCognizant #IntuitionEngineered

📌 Service Desk Engineer (Xico)
🏢 Cognizant
📍 Xico