Requirements:
- 3-5 years of experience performing various network operations and troubleshooting tasks.
- 3-5 years of experience configuring/administrating Cisco routers, Switches (Cisco/RUCKUS), Firewall (ASA/Check Point Software/Firepower), NetScaler load balancer, and Zscaler cloud-based proxy.
- At least 2 years of experience in the following technologies:
- LAN/switching: Cisco Catalyst series switches, Cisco VSS technology, Nexus switches, RUCKUS switches;
- Routing: policy-based routing, Intelligent WAN (iWAN) technology, Cisco SDWAN, handling Cisco, ISR/ASR routers, knowledge of dynamic routing protocols such as BGP, EIGRP/OSPF;
- Security: ASA, Check Point firewalls, Cisco ZBF, Zscaler;
- Load balancer: NetScaler load balancer.
- Knowledge of any troubleshooting tool like NetBrain or any other equivalent tool.
- Knowledge of any one NMS tool like SolarWinds.
- Experience on any of one log analysis tools like Splunk, Kiwi, or other equivalent.
- Excellent communication skills (written and verbal with excellent presentation skills).
- A minimum of a bachelor's degree.
Responsibilities:
- Meet the delivery targets set by management.
- Fix proactive-reactive incidents/SR/changes/SIP related to network and network security technologies (Switching/Routing/Firewall/LB/Cloud).
- Ensure delivery is within and better than prescribed SLA levels and help establish processes for continuous service improvement.
- Support, maintain & improve user experience in network connectivity.
- Provide accurate, timely diagnosis & rectification of user's network faults.
- Monitor network events through world-class monitoring tools and acknowledge/fix the alert incidents.
- Resolve or escalate incidents/problems/SR per established procedures.




- Track and provide progress-chasing of incidents to conclusion & in line with SLA and quality standards.
- Perform within an ITIL environment for change and incident management.
- Handle incidents raised by alerts/service desk/end users and fulfill requests through the service catalog.
- Work along with onsite network engineers to perform any Layer 1 troubleshooting.
- Document knowledge articles for critical incidents/changes.
- Operate on automation initiatives and LEAN projects within the network operations domain.
- Prepare network reports for the daily/weekly/monthly management meeting.
- Raise expedited change for incident break fixes and implement the changes after necessary approvals.
Will be a plus:
- Strong knowledge of routing/Firewall devices from ISP environment.
- Working experience in scripting languages like Python, Perl, TCL, or any other language.
- Understanding of network automation, artificial intelligence, machine learning & neural networks.
- Good knowledge of incident management/change management/problem management processes.
- Knowledge of ticketing systems like Remedy and SNOW.
- CCNA(R/S or Security) certification and CCNP/CCSA/CCSE and ITIL certifications.
- Experience working in a globally distributed team.
- Ability to learn new technological trends/concepts.
- Good experience in using Microsoft Visio.
- Good problem-solving and communication skills.
- The willingness to work in a team environment.
We Offer:




- Work with #1 winner of the 'Best Place to Work' award!
- US and EU projects based on advanced technologies.
- Legal IMSS contract and competitive compensation.
- Annual performance appraisals.
- Flexibility in workspace, either remote or in our welcoming office.
- Remote work financial support.
- Comprehensive medical insurance including family.
- Life insurance, maternity policy, family days off.
- Christmas Bonus in the amount of 30 days' salary.
- Bonuses for recommendations of new employees.
- Bonuses for article writing, public talks, other activities.
- 15 vacation days, 25% vacations bonus, 11 national holidays.
- English lessons and education with Udemy.
- Free webinars, meetups and conferences organized by Svitla.
- Monthly Pantry Vouchers, free office snacks, and drinks.
- Fun corporate onlineoffline celebrations and activities.
- Awesome team, friendly and supportive community!
About Svitla:
Svitla Systems is a general trusted IT solutions company headquartered in California, with business and development offices throughout the US, Latin America, Europe, and Asia.
Svitla is an outspoken advocate of workplace flexibility, an individual approach to our teammates' professional and personal growth, and a family-like environment.
Since **** we have served a wide range of customers, from innovative start-ups in California to large corporations like Ingenico, AstraZeneca, and Ancestry.
At Svitla, developers work with clients directly, building lasting and successful partnerships.
Our global mission is to build a business that contributes to the well-being of other communities and makes a lasting difference in the world.
Join us!
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We will be happy to see you in our

📌 Middle Network Engineer (Guadalajara)
🏢 Svitla Systems
📍 Guadalajara