**Responsibilities**:
- Lead a team in the development of cultural trend reports, competitive reviews, opportunity assessments, target analyses, cross-channel audits, customer journeys, user research and usability studies, contact strategies and other CRM programs, business requirement definition, marketing plan development, digital roadmaps and much more
- Partner closely on all aspects of the business including omni-channel design strategy, internal processes, design governance and flawless delivery of innovative solutions
- Lead experience strategy teams to invent and execute breakthrough solutions
- Manage all projects with agile methods ensuring that every project large or small starts with strategy and a well-defined problem to solve
- Manage multiple work streams around the world with varying timelines and complexity with authority and passion
- Have a deep understanding of the Citi product offering, the market in which Citi operates, and the target customers
- Uncover rich insights from net promoter score data, digital analytics, first/second and third party research that can fuel remarkable solutions
- Work with internal analytics partners to track the performance of the team's solutions and use that data to inform the next iteration
- Partner with head of the business to set the short term and long term design strategy
- Co-develop high-level briefs that drive large-scale projects and support the Strategy Leads in the development of smaller initiative briefs
- Package creative concepts and present to internal stakeholders in persuasive, articulate and compelling ways
- Support the Managing Directors in the overall growth and development of the business capability across the company




- Be a go-getter with an entrepreneurial attitude and passion for innovative solutions and brand experiences that enable progress for our customers
- Manage the career development of cross-discipline resources and be a motivating and inspiring force in the company that gets the best performance out of people
**Qualifications**:
- 6-10 years of experience
- Banking or financial services experience
- Business management mindset, with proven track record of results
- Subject matter expert in the field of customer experience strategy with extensive experience collaborating with design, production, media and development teams
**Education**:
- Bachelor's/University degree, Master's degree preferred
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
- Proven track record of successfully developing and launching products in complex environments
- Excellent communication and interpersonal skills, capable of engaging and influencing stakeholders
- Experience with Agile development methodologies and a deep understanding of project management principles.
Preferably CSPO certification
- Familiar with software development platforms such as Jira, Confluence and Figma**Job Family Group**:
Product Management and Development
- **Job Family**:
Digital Product Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

📌 Digital Product Manager / Owner - Investments (Xico)
🏢 Citi
📍 Xico