? ¡We're hiring! ? Release Manager

?? Hybrid, Mexico | ?? Full-time | ?? ITSM & Release Governance | ?? Global Beauty Tech & Innovation

Join our Operational Excellence team as the connective tissue between Build, DevOps, and Operations. Lead a mature, auditable Change & Release Management practice spanning multiple platforms, teams, and business functions. You'll orchestrate complex releases across online and offline sales, drive governance rigor, and ensure minimal disruption while maximizing delivery velocity.

?? What You'd Do:

- Build and enforce release governance models, calendars, and policies across a multi-domain environment; manage change classification (Standard, Normal, Emergency) and release types (Major, Minor, Hotfix) with consistency and rigor.
- Bridge Build, Operations, and DevOps teams, map dependencies, resolve conflicts, bundle changes strategically, and align business needs with technical constraints.
- Lead CAB meetings, Go/No-Go reviews, and release readiness assessments; secure approvals and maintain comprehensive release documentation.
- Own the full change and release lifecycle (intake to closure), ensuring quality gates, risk assessments, and testing standards are met before deployment.
- Monitor live deployments, coordinate incident response, oversee rollbacks, and partner with Incident Management to resolve failures quickly.
- Collaborate with DevOps on CI/CD reliability and governance alignment; drive automation to eliminate manual risk and accelerate delivery.
- Define KPIs/KRIs (change failure rate, release success rate), build leadership dashboards, and lead retrospectives to continuously improve processes and execution.
- Ensure operational readiness through runbooks, SLAs, support handoffs, and knowledge transfer before and after each release.





?? What We're Looking For:

- Bachelor's degree in Computer Science, Software Engineering, Systems Engineering, or related field.
- Advanced English (C1/C2) for daily communication.
- 5+ years in Release, Change Management, or ITSM roles; experience in transversal, multi-domain environments spanning digital and retail operations is adecuado.
- Strong ITIL (v3/v4) foundation, particularly Change, Release, Incident, and Problem Management, with hands-on experience in ITSM tools (ServiceNow, Jira Service Management, Remedy).
- Proven cross-functional influence: skilled at stakeholder communication, CAB facilitation, executive-level reporting, and translating technical risk into business impact.
- Risk-management mindset with ability to anticipate and mitigate deployment and operational risks across complex, multi-channel environments.
- Data-driven and analytical; comfortable building dashboards (Power BI, Tableau) and defining metrics to drive decisions.
- Working knowledge of CI/CD pipelines and deployment automation; able to collaborate effectively with DevOps and engineering teams.
- Meticulous with documentation, compliance traceability, and governance rigor and calm under pressure, capable of leading high-stakes incident coordination and rollback decisions.
- ?? PLUS: ITIL Foundation+ certification; Certified Change Management Professional; familiarity with e-commerce and retail operational rhythms.

?? Why This Role?

You'll architect governance at scale, orchestrate releases across competing priorities, and elevate ITSM maturity as a strategic advantage. Your decisions directly impact how fast teams ship while maintaining operational stability. This is where operational excellence meets delivery velocity.

?? Ready to lead? Apply now!

*Competitive base salary + above-law benefits package

📌 Release & Change Manager (Coyoacán)
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📍 Coyoacán