The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities
Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
Identify process gaps requiring escalation, offering potential solutions
Assist with inventory management and workflow needs as dictated through risk priority and service level
Support a range of products and services
Analyze problems and formulate solutions through research and investigation
Navigate, test and execute moderately complex databases, spreadsheets, and systems
Ensure accurate and timely account handling
Assist in activities that help reduce organizational impact and/or loss
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating,



managing and reporting control issues with transparency.
Qualifications
1 year of relevant experience
Proficient computer and typing skills
Ability to adapt to new technology quickly and seamlessly
Consistently demonstrates clear and concise written and verbal communication skills
Ability to work with others to complete assigned tasks
Education
High School diploma or equivalent
PRINCIPALES FUNCIONES
Atención a clientes externos por servicios de deposito a nivel nacional.
Gestion directa con las compañías de traslado de valores.
Entrega de reportes a clientes internos.
Seguimiento y solución de aclaraciones.
REQUERIMIENTOS
Disponibilidad de Tiempo y lugar de trabajo (Tecno Parque).
Contabilidad Básica.
Trabajo en Equipo.
Experiencia en Atención a Clientes.
Experiencia en traslado de valores.
Manejo de Excel Intermedio (cruces de datos, tablas dinámicas, extracción de información).
Manejo de Outlook.
Autogestión.
Trabajo en sitio (Residente).
Job Family Group: Operations - Core • Job Family: Operations Support • Time Type: Full time
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
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