IT Helpdesk Analyst

Description:

This position will support IT operations for a major media/entertainment company. This position will be long-term and is a 100% on-site opportunity.

Experience:

1–3 years

Enterprise experience preferable (experience supporting larger organizations)

Help desk/call center experience (must have)

Great customer service / phone skills

New device setups or refresh

Providing troubleshooting for Windows and macOS, and network connectivity issues

Dell and Mac hardware

Troubleshooting Level 1 and Level 2 issues

Experience supporting and administering VPN connections for remote users

User and group management in Active Directory environments

Mandatory experience with ServiceNow for ticketing and incident management

Skills Required:

OS – intermediate to advanced knowledge and troubleshooting for Windows 10 & macOS

Networking – basic to advanced TCP/IP troubleshooting,



connecting machines to network

Experience performing device setup and imaging

Working directly with end users to configure their laptops to preferred settings

Application Support – O365 suite (Outlook, Teams, Word, Excel), Adobe

Troubleshooting Level 1 and Level 2 support issues

Familiarity with VPN clients and remote connectivity tools

Experience with Active Directory for password resets, group policy, and permissions

Indispensable: Hands-on experience with ServiceNow or similar ITSM platforms

Sueldo: $22,000.00 al mes

Pregunta(s) de postulación:

- ¿Qué nivel de inglés dominas?
- ¿Tienes preferencia de turno? ¿O cuentas con disponibilidad de horario?

Lugar de trabajo: Empleo presencial

📌 Help Desk Analyst - Ingles avanzado (México)
🏢 Empleos8
📍 México