Responsibilities:

- Coordinate clients' medical treatment by scheduling appointments, monitoring attendance, and managing follow-ups and referrals
- Track treatment progress and obtain complete medical records, medical bills, prior medical records, and workers' compensation records in a timely manner
- Communicate with medical providers to clarify diagnoses, treatment plans, prognoses, and outstanding documentation requests
- Maintain organized and up-to-date case files, including detailed notes, treatment updates, correspondence, and supporting documentation within the case management system
- Prepare medical summaries, treatment timelines, and other case-related documentation to support demand preparation and attorney case strategy
- Conduct regular client check-ins, including monthly pain level updates, and provide case and treatment status updates
- Educate clients on the importance of treatment compliance and guide them through the recovery and legal process with professionalism and empathy
- Collaborate with attorneys, paralegals, and internal team members during file reviews and case discussions to ensure accurate and complete medical information
- Participate in team meetings and assist with other case management duties as assigned

Qualifications:

- Minimum of 2 years of experience as a Treatment Case Manager, Personal Injury Case Manager, Medical Case Manager, or similar role supporting U.S.



personal injury law firms
- Strong understanding of the personal injury case lifecycle, particularly the medical treatment phase
- Experience coordinating medical treatment, obtaining medical records and bills, and communicating with healthcare providers
- Ability to review and summarize medical records and organize treatment documentation accurately
- Experience using case management systems; familiarity with EvenUp or similar demand preparation platforms is preferred
- Excellent organizational, time management, and multitasking skills with the ability to manage a high-volume caseload
- Strong written and verbal English communication skills with a professional and compassionate approach to client interactions
- High attention to detail and ability to maintain accurate documentation while meeting deadlines

Requirements:

- Availability to work in U.S. business hours (or as required by client)
- Availability to start within 2 weeks from job offer
- Comfortable working with time trackers (e.g. Hubstaff)
- Has own work equipment with at least 8 GB RAM, i5 processor or equivalent, and Windows 11
- Has at least 50 Mbps of internet
- Has a working camera and noise-cancelling headphones
- Has backup equipment in cases of power and internet outages

Job Type: Full-time

Pay: $19,402.88 - $24,946.56 per month

Work Location: Remote

📌 Case Manager (México)
🏢 ClaimUp
📍 México