LeverX is looking for SAP Support Engineer (L1,L2). Don't miss this exciting opportunity to gain experience working with a integral IT partner.

REQUIREMENTS

- Knowledge and experience with SAP infrastructure & solutions
- Knowledge and experience of ServiceNow functionality (or any other similar service)
- Ability to communicate effectively with customers
- Multitasking
- Ability and willingness to explore and learn about new modules in the SAP environment
- High personal responsibility

RESPONSIBILITIES

- ServiceNow: monitor arrived cases from the customers and direct them according to a component/team. To create cases for the customers and inform them about issues.
- Daily monitoring for failures, retries, and escalations of messages; monitor application availability.
- Checking the customers’ tenants in order to identify the cause of an issue, monitor the messages’ status and details.
- Investigate the issues, fix them, provide update to the customers via ServiceNow cases.
- Communication with developers regarding the issue and their investigation.
- Responsible for internal documentation and reports.

Job Type: Full-time

📌 SAP Support Engineer (Mérida)
🏢 LeverX
📍 Mérida