Location: Remote (Mexico)
Language Requirement: Fluent Spanish and English (written and verbal)
Reports To: Director of Case Management / COO

Position Summary

We are seeking a highly organized and detail-oriented Remote Care Coordination Specialist to support our U.S.-based multidisciplinary medical practice. This individual will focus exclusively on auditing patient cases, completing assigned actions, maintaining accurate documentation, and ensuring patient care workflows move forward efficiently.

This is not a direct patient care role. Success in this position depends on organization, attention to detail, accountability, and the ability to independently manage a high-volume workload while communicating effectively with our U.S. clinical team.

Primary Responsibilities

Case Audits

· Review assigned patient charts daily

· Audit referrals from receipt through completion.

· Ensure required documentation has been received.

· Verify referral status and identify workflow bottlenecks.

· Monitor patient progress through the care continuum.

· Ensure referrals are assigned appropriately.

Workflow Actions

· Complete assigned EMR actions.

· Follow up on outstanding referrals.

· Request medical records from outside providers.

· Track pending documentation.

· Verify authorizations when applicable.

· Escalate issues requiring leadership review.

· Document all work performed within the EMR.

Case Management Support

· Review inactive or stalled patient cases.

· Identify missing documentation delaying treatment.

· Monitor outstanding imaging, records, and consultations.

· Assist with second-opinion record collection.

· Ensure appropriate follow-up tasks are completed.





Communication

· Communicate professionally with internal staff.

· Contact medical offices to obtain records.

· Coordinate with referral sources when needed.

· Maintain timely communication regarding assigned work.

· Participate in daily huddles and team meetings.

Daily Expectations

· Audit assigned work queue daily.

· Maintain accurate documentation.

· Complete assigned action items before end of shift.

· Escalate barriers promptly.

· Meet productivity expectations.

· Maintain HIPAA compliance.

· Demonstrate professionalism and accountability.

Qualifications

Required

· Fluent Spanish

· Conversational English

· Excellent written communication

· Strong computer skills

· High attention to detail

· Ability to multitask

· Experience working remotely

· Stable high-speed internet

· Quiet professional workspace

Preferred

· Medical office experience

· Case management experience

· Referral coordination experience

· EMR experience (eClinicalWorks preferred)

· Knowledge of U.S. healthcare workflows

· Personal injury or workers' compensation experience

Skills

· Exceptional organization

· Critical thinking

· Time management

· Professional phone etiquette

· Documentation accuracy

· Self-motivated

· Reliable

· Fast learner

· Process-oriented

· Strong follow-through

Performance Metrics

· Cases audited per day

· Actions completed

· Documentation accuracy

· Turnaround time

· Outstanding action reduction

· Record request completion

· Internal response time

· Quality assurance scores

· Reliability and attendance

Job Type: Full-time

Pay: From $17,000.00 per month

Work Location: Remote

📌 Care Coordinator (México)
🏢 TalentFort
📍 México