We're looking for an Operations Manager to run the day-to-day operations of a growing home services company specializing in garage door installation and repair. You will be the owner's second-in-command, managing technician schedules, handling customer communications, preparing estimates, processing payments, and keeping the business running smoothly from end to end.This is a high-responsibility, customer-facing role. You will be the first voice many customers hear, the person coordinating field technicians in real time, and the one making sure every job is scheduled, followed up on, and closed out correctly. If you are organized, outgoing, genuinely great with people, and comfortable owning operations without being micromanaged, this role is a strong fit.Why You'll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th)Paid Time Off in accordance with company policyObservance of Holidays per company guidelines100% remote setup so you can work wherever you're most productiveThis role requires availability during US business hoursOperate as the owner's right hand with direct influence over how the business runs day to dayJoin a growing home services company with a strong local reputation and a clear path to scaleWhat You'll Work On Scheduling and DispatchSchedule customer appointments and dispatch technicians based on location, availability, and job typeManage daily technician schedules and adjust in real time as jobs are completed, delayed, or addedCoordinate with field technicians throughout the day to ensure jobs are running on time and customers are informedCustomer CommunicationAnswer inbound customer calls and serve as backup support during high call volume periodsCommunicate professionally and warmly with customers from first contact through job completionResolve customer issues, complaints,



and follow-up requests with a solutions-first approachSales and EstimatesPrepare estimates and quotes based on job requirements and pricing guidelinesFollow up on open sales opportunities and convert inquiries into booked appointmentsSupport the owner in closing jobs and maintaining a healthy conversion rate on inbound leadsInvoicing and PaymentsCreate invoices and process customer payments accurately and on timeMaintain clean financial records and flag discrepancies or outstanding balancesCRM and Administrative ManagementMaintain accurate and up-to-date customer records in Jobber or a similar CRMKeep job notes, schedules, and customer history organized and accessibleAssist with general administrative and operational tasks as the business growsWhat You Bring Excellent spoken and written English communication skills with a warm, professional, and confident phone presenceExperience in dispatching, scheduling, or operations management in a service-based businessHome services industry experience in garage doors, HVAC, plumbing, electrical, or similar trades is strongly preferredProficiency with CRM platforms; Jobber experience is a strong plusStrong organizational skills with the ability to manage multiple priorities and real-time schedule changes simultaneouslyComfortable speaking with customers, handling objections, and following up on sales opportunitiesProactive, dependable, and self-directed with the ability to own operations without constant oversightGenuine interpersonal skills with the ability to build trust quickly with both customers and field techniciansNice to Have Prior experience as an operations manager, office manager,



or dispatcher in a home services companyFamiliarity with Jobber, Housecall Pro, ServiceTitan, or similar field service management platformsExperience handling customer escalations and resolving service complaints professionallyBackground supporting a small business owner or serving as a second-in-command in a lean team environmentHow to Apply Please include:Your updated resumeA short Loom video (1 to 2 minutes) introducing yourself, describing your experience in operations or dispatching, and giving an example of how you handled a scheduling conflict or customer issue under pressureOnly candidates who submit a Loom video will be moved to the next step of the hiring process.If you are organized, people-oriented, and want to be the operational backbone of a growing home services business with real ownership and direct impact, this role gives you the responsibility and the trust to do your best work.Application Process OverviewOur comprehensive selection process ensures we find the right fit for both you and our clients:Initial Application - Submit your application and complete our prequalifying questionsVideo Introduction - Record an video introduction to showcase your communication skills and work experienceRole-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)Recruitment Interview - Initial screening with our talent teamExecutive Interview - Meet with senior leadership to discuss role alignmentClient Interview - Final interview with the client team you'd be supportingBackground & Reference Check - Professional reference verificationJob Offer - Successful candidates receive a formal offer to join the teamEach stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

📌 Operations & Dispatch Manager (México)
🏢 Hire Overseas
📍 México