**About our company**
Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide.
In ****, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent.
Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states.
Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people.
We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
**Quality & Process Excellence**
Responsible for driving a culture of continuous improvement through data analysis and process optimization.
This role focuses on identifying business opportunities, improving operational effectiveness, and implementing sustainable solutions that positively impact performance metrics.
**Requirements**:




- Call Center Background (adecuado).
- Advanced English Proficiency (B2+).
- Lean, Six Sigma, Kaizen, or Continuous Improvement experience.
- Excel and reporting skills.
- Strong analytical, organizational, and leadership capabilities.
- Lean Six Sigma Green Belt certification (plus).
**Key Responsibilities**
- Identify operational gaps, process bottlenecks, and quality risks through structured analysis and proactive observation.
- Lead continuous improvement initiatives using Lean, Six Sigma, PDCA, Kaizen, and Root Cause Analysis methodologies.
- Develop, document, and standardize operational processes and best practices.
- Utilize Pareto analysis, trend analysis, control charts, and KPI monitoring to identify performance improvement opportunities.
- Lead calibration sessions, improvement reviews, and accountability meetings.
**Benefits**
- Competitive weekly salary
- Excellent location (Zona Río, Tijuana)
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities

📌 Quality And Process Excellence (Tijuana)
🏢 Confie
📍 Tijuana