**RUI is Hiring - Bilingual Retention Specialists (Call Center)**
**Key Responsibilities**
- Handle inbound retention calls and prevent customer cancellations
- Meet and exceed retention KPIs and performance metrics
- Document interactions using CRM systems
**Requirements**:
- 1+ year of call center experience Mandatory (Retention or Collections)
- Advanced English (B2+/C1) with strong communication skills
- Proven customer retention and negotiation abilities
- Ability to multitask and use CRM tools efficiently
- Full-time availability
- Stable work history
**Compensation and Benefits**
- Base salary: $19,000 - $21,000 MXN per month
- Attractive performance bonus
- Paid training
- 100% IMSS and full legal benefits
- Food vouchers




- Two days off per week
- Career growth opportunities
- Referral bonus
**Why Join RUI?
**
- Stable company with long-term growth potential
- Competitive salary and bonus structure
- Performance-driven, dynamic work environment
**Job Types**: Full-time, Commission, Permanent
Pay: $19,****** - $21,****** per month
Application Question(s):
- What is the average length of time you stayed in your previous jobs?
**Experience**:
- retention : 1 year (required)
Work Location: In person

📌 Retention Specialist 2 Days Off (Xico)
🏢 Rui
📍 Xico