Location:
- Juarez - Juarez, Mexico - **** Avenida de la Torres
- Job Family:
- Manufacturing
- Worker Type Reference:
- Regular - Permanent
- Pay Rate Type:
- Hourly
- Career Level:
- U2
- Job ID:
- R-**********
**Description & Requirements**:
**Introduction: A Career at HARMAN Corporate**
We're a general, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow.
At HARMAN Corporate, you are integral to our company's award-winning success.
- Enrich your managerial and organizational talents - from finance, quality, and supply chain to human resources, IT, sales, and strategy
- Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
- Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader
**About the Role**
**What You Will Do**
- Ability to interact and resolve the technical computer issues and Services related to EUC Devices with good customer-oriented service to Harman employees
- Break/Fix Activities - Resolve Incidents and Problems associated with End User Computing Devices, provide Break/Fix support, advice and assistance to employees
- The Support Specialists is responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to EUC Devices.
- Hands & Eyes Support for servers, routers, switches.
Basic understanding of networking and ability to support remote network team to troubleshoot devices
- Basic printer support, Basic VOiP equipment, Support for mobile devices
- Install and troubleshoot the VPN client like the Cisco connect.
Webex, Jabber installation and troubleshooting.
- Installation, configuration and troubleshooting Desktop + laptop, hardware and software like Windows,



Linux and scanner, printer, fax, VOIP phones
- Knowledge of support for Mobile devices, with focus on Android
- Basic Administration of windows ****, ****, **** Server, Active directory, File server, DFS rights, DHCP, DNS, WINS.
- Hands & Eyes support for Data Center activities like HP Server Hardware rack mounting and troubleshooting physical hardware, tape change, UPS, Air condition validation
- Understanding or knowledge of RAID, Storage SAN, NAS, backup tape technologies.
- Knowledge in network - LAN, WAN, functionality of switches, routers, firewalls and VPN
- Resolve L2 incidents end-user related support for site personnel as escalated by the Central IT Help Desk.
- Ability to provide remotely support and coordinate with the Central Help Desk (level 1 issues) or assigned to the on-site IT Site Administrator for advanced / on-site issues.
- Provide support to VIP users with excellent communication and adherence to ITIL process.
- Responsible for all back-end IT administration located at the facility,
- Have good communication with all other Corporate Information Technology personnel to ensure standardization and compliance between sites.
- Work closely with Corporate Information Technology department to identify and address facility related technology requirements.
- Provide device installation, initial instructions on hardware/software and problem resolution.
- Provide excellent customer support for Desktops, laptops,



mobile and printers.
Such devices will be supported through in-warranty support from local vendors or using available spares, or in event of non-warranty replacement, through a local OEM.
Harman will be responsible for warranty support.
For replacement of equipment.
- Support the Campus Locations on an 8x5 basis and be available to provide 24x7 on call support for manufacturing production support
- Ensure proper maintenance and operation of the data center and its components.
**What You Need to Be Successful**
- Initiative
- Innovation
- Effective communication
- Adaptability
- Orientation to quality
- Customer orientation
- Orientation to profitability
- Management through processes and indicators
**Bonus Points if You Have**
- Leadership.
- Change Orientation.
- Collaboration.
- Judgment.
- Result Driven.
- Analytical.
- Problem solving skills.
- SAP Knowledge
**What Makes You Eligible**
- 1 years of experience supporting companies with more than 30 physical and virtual Windows servers
- 1 year of experience in supporting transnational companies.
- Experience for negotiation with suppliers for 1 year.
- Proven experience for the development and execution of the data center's technological renewal strategy.
- Professional career related to information technologies.
**What We Offer**
- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition reimbursement
- "Be Brilliant" empl

📌 Occupancy & Facilities (Ciudad Juárez)
🏢 Harman International
📍 Ciudad Juárez