**Job Description - Human Resources Generalist**
**Position Title**
Human Resources Generalist
**Department**
Human Resources
**Reports To**
Human Resources Manager
**Position Summary**
The Human Resources Generalist is responsible for supporting and executing daily HR operations, ensuring compliance with applicable labor laws and internal company policies.
This role oversees employee relations, payroll support, recruitment, attendance administration, onboarding, disciplinary processes, and overall HR support while promoting a positive and compliant work environment.
**Key Responsibilities**
**Labor Law & Employee Relations**
- Ensure compliance with the Mexican Federal Labor Law (LFT) and company policies
- Provide guidance to employees and leadership regarding labor regulations and workplace practices
- Support disciplinary processes, written warnings, investigations, and terminations
- Prepare and maintain labor-related documentation
- Assist in conflict resolution and employee relations matters
- Support internal audits and compliance processes
**Payroll & Attendance Administration**
- Support payroll preparation and validation processes
- Calculation of final payout (finiquito/severance)
- Review attendance, punctuality, overtime, absences, and vacation records
- Coordinate employee payroll incidents and adjustments
- Maintain employee records and payroll documentation
- Ensure accuracy and confidentiality of payroll-related information
- Coordinate with payroll providers or finance departments as needed
**Recruitment & Onboarding**
- Coordinate recruitment and selection processes
- Schedule interviews and support hiring managers




- Prepare onboarding documentation
- Conduct employee onboarding and orientation
- Maintain updated employee files and records
**HR Operations**
- Support implementation of HR policies and procedures
- Manage employee documentation and contracts
- Monitor employee compliance with company policies
- Coordinate employee engagement activities and trainings
- Support performance management processes
- Maintain confidentiality of sensitive employee information
**Required Qualifications**
- Bachelor's degree in Human Resources, Psychology, Administration, Business, or related field
- Minimum of 2 years of HR experience
- Strong knowledge of Mexican Labor Law (LFT)
- Experience with payroll administration and attendance control
- Experience handling employee relations and disciplinary processes
- Strong organizational and communication skills
- Ability to handle confidential information professionally
- Advanced English proficiency required
**Preferred Skills**
- Knowledge of labor compliance and HR best practices
- Advanced Excel skills
- Problem-solving and conflict resolution skills
- Ability to multitask and work in fast-paced environments
- Strong attention to detail
- Professional communication and interpersonal skills
- Experience in contact center or operational environments preferred
**Working Conditions**
- Office-based position
- May require schedule flexibility depending on operational needs
**Key Competencies**
- Integrity and confidentiality
- Accountability
- Teamwork
- Communication
- Organization
- Professionalism
- Adaptability
- Employee-focused mindset
Pay: $12,****** - $25,****** per month
Work Location: In person

📌 Hr Generalist (Cancún)
🏢 One
📍 Cancún