**Company Description**
At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams.
Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency.
We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work.
Learn more about our culture here.
This is a hybrid role.
Regular hours are Monday through Friday from 8am to 5pm.
**RESPONSIBLIITIES**:
- Responsible for timely and accurate order validation of high volumes of sales revenue ensuring understanding of service expectations to unique and varying customer requirements.
- Manage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicable.
- Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing and sales programs
- Work effectively and collaboratively with cross-functional departments, including but not limited to Pricing, Sales Administration, Transportation, Finance, Quality, Marketing and the field Sales Force
**Qualifications**
- Minimum of 2 years of customer service experience in a service industry.
- Advanced English language




- Proficient in Excel, Word, and PowerPoint.
- Ability to manage a high volume of work with accuracy.
- Possess excellent interpersonal, written and oral communications skills as well as effective problem solving skills.
- Demonstrated ability to work independently, cross-functionally and in a team environment.
**PREFERRED QUALIFICATIONS**:
- Associate's or Bachelor's degree is preferred.
- Prior ERP (SAP, Oracle, etc.) experience preferred.
**Additional Information**:
- At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs.
This includes robust health plans, a market benefits programs, product discounts, etc., within the Mexico employment law requirements.
We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates' feeling of belonging at work.
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**Equal Employment Opportunity**
FBIN is an equal opportunity employer.
FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
**Reasonable Accommodations

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