Req ID: ******
Job Responsibilities Include:
This position will be a part of our Patient Portal and Technical Support Service Desk, as an agent primarily handling inbound patient and user calls.
This is a call center environment in which we support our customers 24x7x365.
Agents will engage in on-going training and development to prepare them for next-level support and promotional advancement.
- Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures.
- Provide front-line technical support for all patients and users.
The helpdesk is here to serve and support our customers when they need it to ensure our healthcare operations run smoothly.
The position will serve as the first point of contact for patients and users needing login and technical assistance.
- Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers.
- Read text on computer screens for the duration of the shift
- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
- Ensure a quiet, private workspace with high speed, wired internet
- Have a working cell phone for manager communication and Two-Factor Authentication




Basic Qualifications:
- Bilingual (speaking & writing)
- 1 to 3 years of customer service, preferably in a contact center environment or medical environment.
- 1 to 3 years of experience analyzing and solving customer problems.
- Ability to communicate technical information clearly to non-technical users.
- Strong organizational skills and attention to detail.
- High school diploma or equivalent required
Preferred Skills:
- Experience in a call center environment
- Demonstrate a service philosophy in all interactions
- Effective communication and interpersonal skills
- Proficient typing and English language skills (both verbally and in writing)
- Demonstrate the ability to actively listen to callers, analyze their needs, and determine the appropriate action based on the customer's requirements.
- Exceptional ability to work optimally in a fast-paced environment
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.Please note, **** or corp-2-corp contractors or the equivalent will NOT be considered.
We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services

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