**Company Description**
We take care of our employees, and they take care of our customers!
Become a member of a integral community!
The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.
Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Expeditors is a global logistics company headquartered in Seattle, Washington.
As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over.
**We love to promote from within** - more than 50 percent of our employees have been at Expeditors for five years or more.
Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the ocean services manager in the smooth running of the department within the branch (ie) the ocean import product in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
KEY RESPONSIBILITIES:
EXPEDITORS CORE COMPETENCIES
Exceptional Customer Service
Exceeds customer expectations by anticipating, understanding and meeting needs.
Is proactive and when issues arise, is timely and resolute in solving problems,



including escalating to management when necessary.
Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job Execution
Consistently completes quality work that matches job expectations.
Is committed to operational excellence and continuous improvement for own job function and across the network.
All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability
Consistently meets deadlines.
Is punctual and can be relied on for planning purposes.
Is organized, manages own time effectively and can prioritize.
Collaboration
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers.
Works in harmony with superiors and fellow workers without incident or delay.
Communication
Culture
Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Personal Growth and Development
Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year.




Completes required training in a timely manner with mínimal reminders.
Pursues professional development goals for self, including participating in a development plan as appropriate.
SUPERVISOR CORE COMPETENCIES
Employee Development (Supervisor, All)
In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations.
Provides frequent feedback that is timely, accurate, and honest.
Participates in regular one-one-ones and an annual review for employees.
Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth.
Ensures employees complete 52 hours of relevant training each year and that required training is completed timely.
Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations.
Promotes employee engagement and team vision, commitment and trust.
Develops a #2.
Business Development (Supervisor, Branch Product)
Assists department leadership with growing the product's business through involvement in sales and retention programs.
Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer.
Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team.
Financial Excellence (Supervisor, Branch Product)
Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and

📌 Ciudad De México Ocean Services Supervisor (Xico)
🏢 Expeditors
📍 Xico