In NacomRH we are looking for a high-impact Inbound Contact Center Manager to lead a large-scale operations in Puebla, Mexico.
This leader will oversee a high-volume customer service environment, driving operational excellence, strong financial performance, and an outstanding customer experience while leading a large team of supervisors and agents.
**Key Responsibilities**
- Lead daily inbound contact center operations across voice and digital channels.
- Drive KPIs
- Optimize workforce planning, scheduling, and productivity.
- Manage operational budget and identify cost efficiencies.
- Lead and develop Supervisors and Team Leaders within a large team environment.
- Promote a customer-focused culture and continuous improvement.
- Ensure compliance with Mexican labor law and internal policies.
- Partner with HR, Finance,



and IT to support operational performance.
**Qualifications**
- Bachelor's degree in Business, Engineering, Operations, or related field.
- 8+ years of contact center leadership experience.
- 5+ years managing large teams (400+ employees preferred).
- Experience in high-volume inbound contact centers.
- Strong knowledge of workforce management, KPI performance, and contact center technologies.
- Bilingual Spanish/English (advanced level required).
**Experience** leading large-scale contact center operations in Mexico is strongly preferred.
Pay: $80,****** - $90,****** per month
**Language**:
- Inglés (required)
Work Location: In person

📌 Manager - Inbound Contact Center (Heroica Puebla de Zaragoza)
🏢 NACOMRH
📍 Heroica Puebla de Zaragoza