Key responsibilities include supervising contact center staff, monitoring and improving operational KPIs, implementing effective strategies to boost productivity, and maintaining compliance with company policies.
The Contact Center Manager will also focus on staff training and development, ensuring a positive work environment and fostering teamwork.
**Requirements**:
- Bachelor's degree or equivalent experience in business management or related field.
- Minimum of 2 years' experience managing contact center operations.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficient in contact center technologies and performance metrics.
- Ability to analyze data and implement improvements effectively.
- Experience with staff recruitment, training, and development.
- Capable of working in a fast-paced environment and managing multiple priorities.
- Bilingual (English/Spanish)
**Benefits**- All benefits required by law
- Life insurance
- Savings plan
- Paid training
- GMM - Gastos Medicos Mayores

📌 Contact Center Manager (Ciudad Juárez)
🏢 DATAMARK
📍 Ciudad Juárez