**Client**:Rubenstein Law Firm
**Position Title**:Intake Specialist
**Location**:Chihuahua México
**Shift**:Availability from Monday to Sunday (Two days off which are continuous but are selected by the operation)
**In Mexico Availability from 6:00 am to 10:00 pm (the schedule will be given in this time frame)**
**MUST HAVE**:
- **Experience: 1+ year of customer in call centers (BPO).
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- **Languages: Bilingual (B2+ English & Spanish)**
- Being the first point of the firm
- Answer calls with professionalism and empathy
- Document and resolve inquiries
- Provide excellent client service
- Pay close attention to detail
- Retain and document client/provider info
**Responsibilities**
- Conduct consultations for potential cases
- Sign up new clients electronically
- Set initial clinic appointments
- Process and file legal documents
- Meet walk-in clients & communicate with partner firms
- Data entry and case documentation
**Secondary Duties**:
- Collaborate with other departments
- Connect clients with legal teams
- Direct calls from insurance/medical providers appropriately




**Qualifications**:
- Multi-tasking in fast-paced environments
- Organizational & tech proficiency
- Microsoft Word, Outlook, DocuSign
- Office equipment handling
- Excellent client service skills
- Calm under pressure
- Empathy and sympathy for clients
**BENEFITS**
Rubenstein offers:
- A monthly lunch hosted by the client, at a restaurant chosen by the team, which varies each month.
- Evaluations after 6 months where you can earn a 2% to 3% salary increase, for a total of 5% per year.
- Quarterly $50 bonus for meeting metrics
- Days off are consecutive but at the discretion of the operation.
Financial25
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Sueldo: $19,****** - $19,****** al mes
Pregunta(s) de postulación:
- On a scale of 1 to 10, what is your level of English?
- Are you available to work full-time and on-site?
- What is your salary expectation for this role in MXN?
Lugar de trabajo: Empleo presencial

📌 Intake Specialist (Customer Service In Bpo Experience) (Chihuahua)
🏢 Solvo Global
📍 Chihuahua