**What you will be doing**:
- Staying current with software updates and changes to provide accurate information and effective solutions to customers.
- Assisting with system setup, configuration, and use of programming or integration tools that support product customization, extension, and integration.
- Collaborating with internal teams, such as customer experience and sales, to address and resolve customer concerns.
- Providing guidance and support to other team members and contributing to the department's knowledge base and FAQs to enhance team efficiency.
**What you will likely bring**:
- Excellent communication skills, both written and verbal
- Strong troubleshooting and analytical thinking abilities
- Customer service orientation and ability to handle multiple priorities
- Ability to work independently and collaboratively in a fast-paced, high-volume environment
**What could set you apart**:
- 3+ years of applicable experience in technical support or a related field
- Experience in SaaS or e-Commerce environments
- Familiarity with Microsoft SQL, ERP systems, and data querying
- Strong problem-solving skills and adaptability to new technologies and processes
- Comfortable working with performance targets and service-level expectations
LI-JI1 #LI-HYBRID
**About Epicor**
At Epicor, we're truly a team.
Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
We help businesses stay future-ready by connecting people, processes, and technology.
From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Together, Epicor employees are creating a more resilient global supply chain.
**We're**Proactive, Proud, Partners**.
**




Whatever your career journey, we'll help you find the right path.
Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive.
At Epicor, your success is our success.
And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
**Competitive Pay & Benefits**
- **Health and Wellness**:Comprehensive health and wellness benefits designed to support your overall well-being.
- **Internal Mobility**:Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- **Career Development**:Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- **Education Support**:Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- **Inclusive Workplace**:Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- **Work-Life Balance**:Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- **Global Mobility**:Comprehensive support for international relocations and permanent residency processes.
**Equal Opportunities and Accommodations Statement**
Epicor is committed to creating a workplace and integral community where inclusion is valued; where you bring the whole and real you— that's who we're interested in.
If you have interest in this or any role
- but your experience doesn't match every qualification of the job description, that's okay
We are an equal-opportunity employer.
**Recruiter**:
Antonio Ibarra Bustillos

📌 Technical Application Specialist (Monterrey)
🏢 Epicor
📍 Monterrey