**Customer Service Representative with French**
**Shift4 (NYSE: FOUR)** is boldly redefining commerce by simplifying complex payments ecosystems across the world.
As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
**Responsibilities**:
- Enhance organization reputation by providing clients with a first class customer service experience.
- Assist customers with navigating our website, statements, contracts, orders, and billing inquiries.
- B2C: Provide post-sale support to customers, assist with order status inquiries and guide customers on gift card usage.
- B2B: Set up terminals and point of sale systems, troubleshoot system issues, generate and interpret transaction reports.
- Utilize strong problem-solving and people skills to ensure first call resolution.
- Build and maintain strong relationships with clients and fellow team members.
- Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken.
- Thoroughly document inquiries and outcomes for accurate tracking and analysis.
- Seeks, understands,



and implements the client's expectations.
- Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment.
- Meet and or exceed department performance metrics.
**Qualifications**:
**Education & Requirements**:
- High school diploma or equivalent is _required._
- Associates Degree or higher is _preferred._
- Knowledge of customer service core principles and practices.
- Familiarity with the Microsoft Office Suite.
- Experience in the banking or credit card processing industry preferred, but not required.
- Excellent listening, oral, and written communication skills.
- Friendly and enthusiastic personality.
- Incredible attention to detail.
- Goal and results oriented.
- Resourceful and motivated to learn
- Multilingualism is an asset (**French**, **Spanish**, Portuguese)
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Sueldo: $23,****** - $25,****** al mes
Idioma:
- Francés (Obligatorio)
Lugar de trabajo: remoto híbrido en Insurgentes, CDMX

📌 Customer Service Representative With French (Xico)
🏢 Shift4 /Givex Mexico
📍 Xico