Job Duties:
- Revenue Management
- Pull In Processing - Works directly with Plant and Planning to identify Pull-in opportunities, reaching out to Plant Coordinator - Customer Care only (does not engage Customer Care Advocates), to gain buy-in and facilitate order structure such that pull-in can flow through the fulfilment cycle based on new dating agreement
- Inventory Management - identify orders that can be fulfilled by splitting order lines or consolidating general inventory to satisfy customer needs
- Release plant directed holds causing orders not to be fulfilled and working with internal partners to identify and resolve reasons for hold.
- ERP System Accuracy & Effectiveness:
- Lead-Time Accuracy-Validate & managing lead-lead times & capacity vs plant demands.
- Pricing Accuracy
- Work with the commercial operations team to confirm that product pricing is correctly loaded with accuracy & completed in the system to support consistent order fulfillment.
- Manage ERP accuracy of plant setup
- Ensures availability of finished goods for customer orders and inter-plant transfers.
- Original Confirmation Date (OCD)
- Ensures ERP accuracy of Order Dating.
- Production & Inventory Planning:
- _ Assist Planners_ in the development & maintenance of production schedules based on customer orders, forecasts, and inventory levels.
- _ Assist Planners_ in Coordination with procurement, engineering, and production teams to ensure material availability and capacity alignment.
- _ Assist Planners_ to monitor raw material and finished goods inventory to avoid shortages or excess.
- _ Assist Planners_ in the collaboration with inventory control and warehouse teams to ensure accurate stock levels.




- Communicate to Customer Care proactively & in response to Salesforce Action Items changes in schedules as needed due to changes in demand, equipment downtime, or supply chain disruptions.
- Manager the monthly & year end order pull in process to help business achieve sales commitments & plant goals.
- Communication & Coordination:
- Serve as a liaison between production, procurement, quality, and logistics teams.
- Communicate schedule changes and priorities clearly to customers & customer care.
- Manage product delivery information escalation for Customer Service personnel
- Provide Customer Service management feedback on CSR order entry / processing errors to address through training and development
- Product Demand & Delivery Management: Manage delivery information activity for designated plants / products:
Manage customer expedites in coordination with plants & planners.
- Support manufacturing on product fulfillment & inventory management in multiple plants & product lines.
- Assist in the analysis of plant delivery request data order files
- Assist with PK / RK analysis and improvements
- Evaluate causes for detractors to delivery performance metrics
- Identify plant level continuous opportunities for improvement; participate in improvement initiatives
- Work with Commercial Team & Supply Chain to support demand management process for plants/products assigned
- Track demand for top customers (open orders, blanket orders, open quotes)
- Analyze sales history for top customers (monitor future demand)




- Track all open order activity / open quotations for key customers
- Coordinate order management activity as needed across all business functions (Customer Service, Supply Chain, Distribution, Finance, Sales, and Marketing) Order management contact working with all functions on:
- Demand filter, Hold orders, Blanket order management & All other order management requirement
- Support monthly order pull-in process to help business achieve sales commitments
- Manage open order report for products assigned; past due sales orders, order fulfillment opportunities and identify and fix issues
Education, Experience & Skills Required:
- High School diploma required.
College degree or equivalent work experience preferred
- Five years of professional Customer Care experience required.
- Minimum of 2-year experience within the Regal Rexnord Customer Care Team or Comparable business experience
- Advanced Excel Skills required; vlookup, pivot tables & reporting tools
- Experience with Oracle &/or SAP (or other ERP systems) required
- CRM platforms such as Salesforce or Microsoft Dynamics Experienced required
- Demonstrated mechanical or technical aptitude & ability to read drawings desired & troubleshooting technical issues.
- Demonstrates a high level of product knowledge to address more complex customer inquiries.
Understands component make up of products and more depth knowledge of features and product functionality.
- Can process product substitution/interchange independently and demonstrates a high level of proficiency in catalog and eCommerce tools navigation
- Team oriented with the ability to influence & organize others
- Consistently demonstrated patience and approachability with other team members
- Demonstrates ability to w

📌 Customer Care Analyst Iii (Ciudad Apodaca)
🏢 Regal Rexnord
📍 Ciudad Apodaca