Donaldson is committed to solving the world's most complex filtration challenges.
Together, we make cool things.
As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world.
Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
Responsible for managing order processing and fulfillment for MSA customers.
This role requires a customer-centric approach, proactive communication, effective issue resolution, and strong relationship management skills.
The representative provides high-quality service and accurate information to customers, ensuring adherence to established processes and policies.
The main objective is to achieve complete customer satisfaction by effectively meeting their needs.
Role Responsibilities:
- Process and manage customer orders ensuring timely delivery and alignment with customer requirements
- Anticipate customer needs and provide timely updates regarding order status.
- Collaborate with the internal functional areas to coordinate as necessary,



solve/ manage customer concerns and implement corrective actions.
- Contact customers to clearly understand their needs
- Support with tasks and basic queries in ecommerce platform
- Provide the complete set of shipping documents to customers and logistics area in a timely manner
Minimum Qualifications:
- 1+ year of customer service management experience
- Supply chain management knowledge
- Bachelor's degree in administration, Marketing or Foreign Trade degree
- Strong communication and interpersonal skills
- English language Intermediate (speak, read & write)
Preferred Qualifications:
- Advanced Excel
- ERP knowledge (preferably ORACLE)
Careers | Donaldson Company, Inc.
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Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

📌 Rep Customer Service (Aguascalientes)
🏢 Donaldson
📍 Aguascalientes