We're hiring!
At Cognizant we have an idóneo opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a **Service Desk**
**Objectives of this role**
- Handle inbound calls in a timely manner
- Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller's request.
**Responsibilities**
- Memorize scripts for products and services, and refer to them during calls




- Build positive relationships by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriately
- Meet daily qualitative and quantitative targets for yourself and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily contacts in the ticketing system.
- Resolve incidents, requests and queries from end users through the use of Knowledge articles
**Required skills and qualifications**
- Experience working in an IT Service Desk environment.
- Strong active-listening and verbal-communication skills
- Ability to multitask and manage time effectively
- Willingness to learn fast IT support
- Work on a hybrid model (1 month in office - 1 month at home)
- Great customer experience skills.

📌 Service Desk (Guadalajara)
🏢 Cognizant
📍 Guadalajara