**DESCRIPTION**:
Key job responsibilities
1) Payment Experience Management:
- Lead end-to-end payment experience execution across some payment methods.
- Drive improvements in customer payment journey from checkout to post-purchase.
- Optimize payment flows to increase customer satisfaction and reduce friction.
2) Performance Optimization:
- Drive improvements in key metrics including Approval Success Rate (ASR) and Payment Success Rate (PSR).
- Execute initiatives to increase wallet penetration and payment method diversity.
- Lead initiatives to migrate customers to lower-cost, higher-engagement payment methods
3) Cross-functional Leadership:
- Collaborate with Payment Business Operations, Fraud & Abuse, Technology, Prime, and Prime Video teams to optimize key metrics.
- Partner with data analytics to develop and track key performance metrics.
- Partner with Product Managers to define and execute UX strategy for some payment methods.
3) Analytics and Reporting:
- Monitor and analyze key metrics including checkout conversion, wallet statistics, and success rates.




- Create and maintain dashboards for tracking payment performance.
- Provide data-driven recommendations for experience improvements
**BASIC QUALIFICATIONS**:
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
**PREFERRED QUALIFICATIONS**:
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

📌 Payments Acceptance And Experience, Mx Payments (Xico)
🏢 Servicios Comerciales Amazon México S. De R. L. De C. V.
📍 Xico