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Investigates and ensures resolution of customer service requests.
Reconciles and communicates information from a variety of sources to ensure accurate resolution.
**RESPONSIBILITIES**
- Return Quote to customers and timely manner
- contributor to revenue regenerator
- Attend warranty claims and sales orders
- Order entries into oracle
- Order creation
- Changer Orders Creation
- Follow up orders
- Arrange returns materials to suppliers.
- Continue communication with customers
- Maintains accurate and complete documentation of customers communication and action taken.
Control of documents including customer folders, quotes, purchase orders, etc.
- Liaison between different internal departments
- Able to communicate with all levels of management and non-management personal.
- Able to identify potential problems and escalate as necessary.




- Work with KPI and generates sales and warranty reports.
- Create RMA's
- Create credit for service parts orders
**QUALIFICATIONS**
- Bachelor's degree or equivalent in manufacturing, business or supply chain.
- Fluency in English and Spanish required (read, write and speak).
- Oracle
- Work under pressure
- Good and strong verbal and written communication.
- Proactive and Sense of urgency
- Initiative to investigate and resolve problems
- Microsoft office (Excel, Word etc.)
- Teamwork
- Service attitude
- Demonstrating Ethics and Integrity
- Minimum 1 years of experience in factory environment
- Able to read schematics
- Being organized

📌 Services Sales Senior Coordinator (Tijuana)
🏢 Vertiv
📍 Tijuana