The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
- Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
- Contribute to development of new techniques, models, and plans within area of expertise
- Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
- Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
- Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
Qualifications:
- 5-8 years of experience managing a team
- Experience in analyzing business requirements, developing test plans, and discrepancy resolution
- Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63




- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
Data Analyst & BI Specialist with experience in financial environments, focused on transforming robust datasets into actionable insights.
Proficient in SQL, Advanced Excel, Python, Tableau, and Power BI for data analysis, visualization, and consolidation from multiple sources.
Skilled in designing clear dashboards, building data models, and tracking financial and operational KPIs to support decision-making processes.
Strong understanding of credit and commercial banking dynamics, with the ability to connect analytical outputs to financial objectives.
Effective communicator, resilient, and collaborative in cross-functional settings.
Risk & Financial Analytics: Credit Scoring Models, Loss Forecasting, Default Prediction, KPI Reporting
Programming & Automation: Python, SQL, NumPy, Pandas, Scikit-learn, PowerShell
Databases & Data Management: SQL Server, NoSQL, Hive, Data Warehousing
Visualization & Reporting: Power BI, Tableau, SSRS
- Job Family Group:
Operations - Core
- **Job Family**:
Operations Support
- Time Type:
Full time
- Most Relevant Skills
Please see the requirements listed above.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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