Descripción y detalle de las actividades
Supervise and ensure that DJO policies are followed, assign and balance workloads, identify and document improvements in the area, provide training, and support Customer Care team members with questions.
**Essential Duties and Responsibilities**:
- Handle escalated service situations.
- Ensure compliance with the internal work regulations (punctuality and attendance) for the staff under their responsibility.
- Balance the workload within the team and distribute tasks to maintain area efficiency.
- Communicate with other departments (Planning, Purchasing, etc.) to follow up on backorders.
- Generate metric reports.
- Document and update procedures.
Experiência y requisitos
**Skills**:
- Advanced English (able to deliver fluent project presentations and/or participate in negotiation processes).




- 2 years of experience in a leadership role within customer service processes.
- High school diploma completed (preferred).
- Proficient in MS Office and Oracle.
**Authorities**:
- Coordinate Customer Care team processes (order management, logistics, order entry and processing in the system).
- Ensure compliance with management policies and requirements.
Ventajas
- Beneficios de acuerdo a la LFT
- Fondo de ahorro
- Caja de ahorro
- Seguro de vida
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Estudios** Preparatoria
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p.
viajar** Si

📌 Custom Bracing Lead (Tijuana)
🏢 ENOVIS México, S.A. de
📍 Tijuana