**_Ready to shape the future of work?
_**
**_ At Genpact, we don't just adapt to change—we drive it.
AI and digital innovation are redefining industries, and we're leading the charge.
Genpact's _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help integral enterprises work smarter, grow faster, and transform at scale.
From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies' most complex challenges._**
**_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment._**
**_ In this role, provides customer support by resolving inquiries, complaints, and requests._**
**_Aims to ensure a satisfactory experience and maintain customer loyalty._**:
**_ Responsibilities_**:
- **_Daily basis take customer service phone calls._**:
- **_Ability to multitask and navigate in various programs._**:
- **_Skills on the phone._**:
- **_Ability to foresee problems & communicate to management._**:
- **_Follow schedule adherence_**:
- **_Meet quality and production goals establish by process._**:
- **_Positive attitude towards process changes_**:
- **_Manage time effectively and be a team player with others_**
**_ Qualifications we seek in you!
_**:**_ Minimum Qualifications_**
- **_High School degree diploma._**:
- **_Advanced English level._**:
- **_Full shift availability._**
**_ Preferred Qualifications/ Skills_**
- **_Call center experience._**:
- **_Insurance campaigns experience._**
**_ Why join Genpact?




_**
**_ Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_**
**_ Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_**
**_ Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_**
**_ Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_**
**_ Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_**
**_ Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._**
**_ Let's build tomorrow together._**
**_
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._**
**_Job_**_Process Developer_
**_ Primary Location_**_Mexico-Zapopan_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Sep 22, ****, 1:36:28 PM_
**_ Unposting Date_**_Nov 22, ****, 12:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_

📌 Process Developer - Customer Care (Zapopan)
🏢 Genpact
📍 Zapopan