Are you driven by collaboration and passionate about elevating customer experience across international markets?
Join our Customer Supply Chain & Logistics team as the Customer Services & Collaboration Head.
You'll spearhead interdisciplinary efforts to enhance service levels, on-shelf availability, and gross sales with distributors across the Caribbean Islands, while supporting export operations.
In this role, you'll integrate commercial insights into replenishment systems for top business partners, co-create strategic commercial plans with cross-functional teams, and ensure product availability through accurate sell-out forecasting.
You'll lead customer engagement programs, drive CS&L; business reviews, and own the US-sourced product availability process for Caricam, acting as the key liaison with US teams.
This is a 6 months period temporary role.
A Taste of What You'll Be Doing
**Customer Collaboration & Value Creation**: Lead interdisciplinary teams to co-develop strategies that enhance service levels, on-shelf availability, and gross sales with Caribbean distributors and export partners.
**Commercial Integration & Replenishment**: Align commercial inputs with CS&L; and VMI systems to optimize replenishment processes for top customers and ensure demand visibility.
**Strategic Planning & Execution**: Co-create commercial plans with Customer Supply, Demand Planning, and Customer Development teams to support business growth and execution excellence.
**Service Level & Forecast Accuracy**: Monitor key metrics such as Fill Rate (FR), OTIF,



and sell-out forecasts to reduce lost sales and ensure product availability across channels.
**Operational Coordination**: Partner with Demand Planning Heads and Category teams to manage SKU visibility, delisting updates, restrictions, and expansion opportunities.
We're Looking for Someone With
2-3 Years' experience in Customer Service Area
2-3 years' experience in Logistic / Distribution area
Order Management Knowledge
Forecasting Experience
Knowledge on Customer Development.
Experience working with Distributors.
SAP Knowledge is desirable
What's Next
If you join our team, you'll be rewarded for the difference you make.
Our comprehensive benefits offer you the support you need through your life events, big or small.
Visit our benefits page & be sure to ask your recruiter for more specific information.
Get to Know Us
What does it take to be the best?
Someone like you.
Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people.
All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.

📌 Customer Collaboration & Demand Planning Head - Temporal (Santiago de Querétaro)
🏢 Kellanova
📍 Santiago de Querétaro