## Manager, IT Service Delivery (LATAM)Applylocations: Tijuanatime type: Full timeposted on: Posted Todayjob requisition id: R*****By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.
**Customer**We focus on our customers' success**Innovation**We create better solutions**Collaboration**We create success together**Inclusion**We always interact with others respectfully**Candor**We are open and honest with one another**Integrity**We do the right things and do things right**Key Responsibilities:*** **Business Partnership & Collaboration** + Serve as a primary IT contact for site leadership, aligning support with operational needs.
+ Coordinate cross-functionally to manage IT assets and ensure consistent service delivery.
* **Customer Experience & Service Excellence** + Foster a customer-first mindset within the team.
+ Oversee timely resolution of support issues; gather user feedback toimprove service quality.
* **Site Support & Integration** + Support new site launches, expansions, and acquisitions guided by Senior Leadership.
+ Help ensure smooth onboarding and integration using standard tools and processes.
* **Process Standardization & Continuous Improvement** + Implement and maintain standardized IT support procedures and documentation.




+ Identify opportunities for automation and efficiency gains in daily operations.
* **Performance Monitoring** + Assist in defining and tracking key KPIs and SLAs to ensure service levels are met.
+ Use data to identify trends, resolve recurring issues, and improve team performance.
* **Team Leadership & Development** + Supervise and support a team of IT support associates, managing schedules and workloads.
+ Provide coaching, training, and performance feedback to build team capability.
**Additional Responsibilities:*** Participate in incident, problem, and change management processes.
* Support hardware/software procurement, tracking, and lifecycle management.
* Oversee and coordinate with vendors and managed service providers.
* Ensure compliance with IT security and regulatory standards.
* Perform other duties as needed.
* Some travel is required.
**Education & Experience:*** Bachelor's degree in IT or related field.
* 5–7 years in IT support or service delivery; leadership experience (formal or informal) is a plus.
* Experience in IT, PMO, project coordination, and working knowledge of project management methodologies.
* Strong knowledge of ITIL, service management & enterprise IT systems including Microsoft products.
* Experience in manufacturing or regulated environments is a plus.
* Ability to manage competing priorities in a fast-paced environment.
* Excellent communication and interpersonal skills to engage across all levels.
#J-*****-Ljbffr

📌 Manager, It Service Delivery (Tijuana)
🏢 Integer Holdings
📍 Tijuana