Job DescriptionWe are seeking an experienced Service Transition Manager responsible for managing end-to-end service transitions, ensuring seamless transfer of processes, people, and technology while maintaining service quality, timelines, and budgets.Key ResponsibilitiesLead end-to-end transition projects (planning, execution, stabilization)Define project scope, milestones, deliverables, risks, and contingency plansEnsure delivery aligned with time, cost, and quality objectivesManage transition financials, budgeting, and forecastingCollaborate with clients, stakeholders, and internal teams for smooth executionSupport bid processes (RFPs), solution design, and transition planningDrive knowledge transfer, training, and process documentationEnsure Day 1 readiness and productivity post transitionTrack SLAs and proactively resolve issuesIdentify risks and implement mitigation strategiesDrive continuous improvement and process optimizationMaintain strong stakeholder communication and reportingSupport transformation initiatives and implementation plansRequired Skills (Must Have)Transition ManagementProject ManagementMigration / Process Transition ExperienceDelivery Setup & Facility SetupStakeholder ManagementStrong communication and executive presenceTeam ManagementPreferred Skills (Good To Have)PMP / PRINCE2 CertificationLean Six Sigma (Green Belt)QualificationsBachelor's Degree (mandatory)Relevant certifications are desirable but not mandatoryExperience Required4-5 years of experience in Transition ManagementExperience handling 3rd party / client transitions (non-captive)Exposure to BPO / Shared Services environmentsExperience in RFPs, bids, and solution designStrong understanding of transition methodologies, risks, and delivery modelsExperience in transformation initiatives and process improvementKey CompetenciesStrong project management skillsExcellent stakeholder managementProblem-solving and decision-making abilityAnalytical mindsetAbility to manage multiple projectsStrong communication and presentation skillsJob Description - Grade SpecificTransition Lead Start by shadowing and support a senior resource.
Move across as stream lead for individual streams in different areas across several consecutive Transition projects, to gain exposure.
Eventually lead a stream in a medium Transition project or manages a small project less than 10 FTEs.
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📌 Transition Manager (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes