Job DescriptionThis role involves the development and application of engineering practice and knowledge in the following technologies: Standards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms.
This role also involves the integration of network systems and their operations, related to the above technologies.Job Description - Grade SpecificFocus on Connectivity and Network Engineering.
Establishes trust and credibilty with customer accounts.
Shows clear dedication and commitment to business objectives.
Operates with no supervision in complex environments.
Sets and manages realistic and deliverable expectations.
Considers ̃the bigger picture when making decisions.
Motivates the team by generating a positive and enthusiastic atmosphere.Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.
Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Experience: 6–10 YearsRole: Network & Telephony Engineer – CCaaS ConnectivityPreferred Platforms: NICE CXone, Genesys Cloud, Amazon Connect, Microsoft CCaaSYour RoleWe are looking for a skilled CCaaS Connectivity Engineer with strong expertise in telephony, SBCs, and secure SIP connectivity to design, implement,



and support end‐to‐end connectivity between customer networks/SBCs and CCaaS POP environments.
The role supports multiple CCaaS platforms, with NICE CXone as the preferred experience.Design and implement cloud telephony connectivity for CCaaS platforms (NICE CXone, Genesys Cloud, Amazon Connect, Microsoft CCaaS)Configure and support SBC‐to‐CCaaS POP connectivity, including BYOCManage Direct Routing connectivity for Microsoft CCaaS using SBC and secure signalingTroubleshoot SIP, voice quality, and network issues to ensure high availabilityImplement and maintain secure connectivity using TLS, SRTP, SDP, certificates, and encryptionWork with architects, CCaaS developers, and stakeholders to align network design with business needsSupport on‐prem to CCaaS migrationsMaintain network and telephony documentation and support incident/problem/change managementParticipate in Agile ceremonies and coordinate with vendors on roadmap featuresYour ProfileStrong hands-on experience with CCaaS connectivity across one or more platforms:NICE CXone (preferred)Genesys CloudAmazon ConnectMicrosoft CCaaS / Direct RoutingSolid SBC expertise (carrier interconnect, SIP normalization, security)Deep knowledge of:SIP terminology and call flowsVoIP and SIP trunkingSDP, TLS, SRTP, certificatesGood networking fundamentals:LAN / WANTCP/IP, DNS,



NAT, Firewall conceptsExperience with cloud platforms (AWS / Azure / GCP)Exposure to production support and root cause analysisFamiliarity with Jira and ScrumStrong communication and documentation skillsNice to HaveAdvanced certification in any CCaaS or telephony platformExperience supporting large‐scale contact center environmentsWhat you'll loveGrowth and Learning at Every Step Access continuous learning through internal academies, certifications, and mentorship.
Explore career mobility across roles, industries, and geographies.
Be part of a "school of excellence" where your skills resonate beyond the company.About CapgeminiCapgemini is an AI-powered integral business and technology transformation partner, delivering tangible business value.
We imagine the future of organizations and make it real with AI, technology and people.
With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries.
We deliver end‐to‐end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person.
All applications welcome and will be considered based on merit against the job and/or experience for the position.
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📌 Nice Cloud Connectivity Engineer (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes