The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
- Monitor requirements related to compliance with Corporate Policies
- Monitor and implement corrective actions derived from MCA reviews and other control entities
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 2-5 years of relevant experience
- Proficient in Microsoft Office
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work in fast pace and changing environment
- Ability to analyze data and solve problems




- Proven organizational and time management skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**Funciones**
- Envío de claves de acceso a Banca Electrónica Empresarial.
- Cambio de contraseñas
- Acitvacion de Usarios
- Seguimiento a tramites de Banca Electrónica Empresarial.
- Checker del proceso de destrucción de Netkey.
- Checker del proceso de dotación de dispositivos Netkey
- Checker de líneas de control
- Checker y desarrollador de instrucciones de trabajo.
- Control de stock de dispositivos Netkey del segmento empresarial.
- Atencion de solicitudes de Netkey por medio de BRM.
- Seguimiento y aplicación de mejoras a las aplicaciones de EUC ́s
- Atención a Buzon Interno
- Asesoria Presencial a clientes
- Ánalisis de Información.
**Requisitos**
- Manejo de base de datos e interpretacion de datos
- Conocimeintos de EUC
- Experiência en Atencion a clientes
- Base de datos
- Manejo de Excel (Formulas/ Cruces de informacion)
- Paqueteria oficce
- tolerancia a la frustacion/ toma de decisiones/ capacidad de ánalisis
- Analisis de datos/ formulas
**Zona de Trabajo**
- ** Zona de Trabajo los Alpes/ Revolucion/**:
- **Horarios de 9 pm a 6 pm/ 8 am 5 pm o 10 am a 7 pm/ Según se requiera**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Asesor Sobre Procesos Operativos De Banca Empresarial/ Ops Support AssociateCiudad De Mexico (Xico)
🏢 Citi
📍 Xico