The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants and create presentations for steering committee updates
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
- Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices




- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- Previous relevant experience preferred
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and our competitors
- Working knowledge of SQL environments and database queries
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:
- Título de licenciatura o experiência equivalente.
- ** Preferencia de experiência previa relevante en operación dictamen y/o monitoreo en actividades de prevención de fraudes.
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- Dominio de Microsoft Office (Excel, word, power point)
- ** EXCEL intermedio**:
- Elaboración de presentaciones ejecutivas
- ** Habilidades comprobadas de organización y gestión del tiempo.
**:
- ** Habilidades comprobadas de toma de decisiones y resolución de problemas.
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- Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa.
- ** Networking**:
- Capacidad de comunicación clara




- ** Amplias habilidades analíticas como principal SKILL**:
- Acostumbrado al trabajo participativo y en equipo
- Tolerante a la frustración
- Buen manejo de estrés
- Con iniciativa
- Acostumbrado al trabajo conforme a metas y tiempos establecidos
- Resiliente
**EL OBJETIVO DE LA POSICIÓN ES**:
- Quejas (redictamen).
- Gestionar las actividades con los equipos de operación aclaraciones / quejas hasta el cierre del redictamen.
- Realizar los ajustes a proceso según corresponda, actualizar controles, métricas, etc.
- Brindar actualizaciones de estado regulares para todos los participantes del proceso y crear presentaciones según lo requerido
- Trabajar con diversos equipos de áreas como: CSIS, Legal, Cumplimiento y prevención de Fraudes para obtener aprobación / retroalimentación en todos los requisitos comerciales regulatorios y proveer todos los elementos que requieras asociados al core de quejas y aclaraciones.
- Ser el enlace principal entre equipos de prevención de fraudes y áreas de operación aclaraciones y quejas con la finalidad de proveer todos los elementos de redictamen.
- Recomendar acciones de mejor identificadas a partir de su gestión, investigación y / o remediación
**LA MODALIDAD Y HORARIO DE LA POSICIÓN ES**:
- REVOLUCIÓN NO. ****
- ** HIBRIDA**:
- 3 días en oficina / 2 en casa
- Lunes a viernes
- DE 9 A 19 h**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex Analista Especializado Posible Robo De Identidad / (Xico)
🏢 Citi
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