**Key Responsibilities**:
- Analyze and configure Oracle Transportation Management to meet business requirements and enhance operational efficiency.
- Perform triage on day-to-day OTM system issues, providing timely resolution for complex challenges, and supporting enhancement requests through JIRA.
- Demonstrate expertise in OTM core modules including Order Management, Shipment Management, Visibility, Contracts and Rates Management along with agents and workflows, User configuration, integrations, operational planning, financials, and reporting.
- Collaborate with internal stakeholders to identify areas for improvement and develop strategies for transportation optimization.
- Provide technical support and troubleshooting for OTM-related issues, ensuring timely resolution of incidents.
- Debug log files, configure custom events and reports, and utilize business intelligence (BI) tools to support decision-making processes.
- Utilize ticketing tools to manage support processes and ensure efficient issue resolution.




- Stay updated on OTM features and best practices to continuously improve the system's capability and performance.
- Provide training and support to end-users on OTM functionalities to ensure effective utilization of OTM and integrated
- Maintain high levels of customer satisfaction by adhering to delivery and service quality standards.
**Required Skills**:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience working with Oracle Transportation Management.
- Strong analytical and problem-solving skills with attention to detail.
- Fluent in English (mandatory)
- Excellent communication and collaboration skills.
- Knowledge of transportation logistics processes and systems.
**Preferred Skills**:
- Experience with other Transportation management and ERP systems.

📌 Otm Technical Analyst (Ciudad Apodaca)
🏢 Johnson Controls
📍 Ciudad Apodaca