**Key Responsibilities**:
- Provide technical & functional solutions for iScala ERP system users, developing complex business solutions while assisting hyper care assistance to end users.
- Functional Deployment: Manage functional deployment responsible for Build, SIT, UAT & End-users Training, serving critical, time-sensitive, and complex iScala ERP implementation.
- Users Support: Take responsibility for the functional deployment, troubleshooting, and ongoing hyper care support of iScala ERP systems, as well as the related Edge Apps ecosystem.
- Responsible for the development, troubleshooting, and users' assistance for iScala ERP systems, as well as the related Edge Apps ecosystem.
- Provide advanced troubleshooting on complex systems involving interactions between iScala ERP, databases, external Edge Apps integrations, including development and support.
- Manage localization, electronic invoicing and advanced functions, complying statutory and regulatory requirements.
- Automate Processes and secure workflow integrations using Epicor Service Connect and other technologies.
- Develop Reports using MS SQL Server SSRS and other Epicor technologies.




- Resolution and investigation of technical issues on the iScala ecosystem.
Root cause analysis and resolution of any iScala related interfaces.
- Ensure customer satisfaction through effective communication and problem resolution and comply SLA standards.
- Conduct training sessions for end users to enhance their understanding of iScala features and functionalities.
- Participate in system upgrades and testing to ensure functionality and performance.
**Qualifications**:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 6-8 years of hands-on experience in iScala technical support or a similar role.
- Strong knowledge of iScala ERP system and related technologies.
- iScala technical development
- MS SQL Server ****, SSRS Report Development, SSIS Development, SQL Programming
- Epicor Service Connect integrations development
- Excellent communication and interpersonal skills
- Fluent in English (required)
- Strong Experience with database management and complex SQL scripting.
- Ability to work independently and as part of a team in a fast-paced environment

📌 Iscala Techno Functional Analyst (San Pedro Garza García)
🏢 Johnson Controls
📍 San Pedro Garza García