Integon is a division in Mexico of one of the largest insurance companies in the United States of America.
Since ****, it has been certified as a Great Place To Work.
Integon provides support to its insurance company affiliates, offering property and casualty insurance products.Job DescriptionAs a customer support representative, you will be the friendly voice that clients rely on for support and guidance.
Your main focus will be ensuring that our customers feel valued and understood.Key ResponsibilitiesEstablish a connection with customers to gather and capture information, to file a first notice of loss claim.Provide an overview of the basic claims process and general information to customers.Receive, screen, and route incoming telephone calls and other electronic correspondence.Contact or receive contact from customers or other claim‐related third parties to obtain and/or provide necessary file information to comply with quality and process standards.Follow established guidelines specific to each claim report or inquiry to include clear and accurate documentation.Assist customers with scheduling auto and/or property inspections and a rental car as needed.Remain empathetic and engaged during customer interactions.Use online resources, system‐generated prompts,



and claims knowledge to assist customers and set expectations for the next steps to resolve their claim.Preferred Qualifications – Education and ExperienceHigh School Diploma/GED or equivalent experience.Call Center experience (Preferred).
Insurance industry knowledge (Preferred).
Preferred Qualifications – Functional SkillsAbility to empathize with the customer.Perform routine tasks of basic complexity under general supervision.Computer skills.Good organization skills with timely follow‐up skills.Good oral and written communication skills.Fully bilingual (English/Spanish).
BenefitsFull paid during training.Nine days of Paid Time Off (PTO) in addition to regular vacations.Wages fully reported to IMSS and Infonavit.Weekly food vouchers of $328 MXN.Weekly payment.Life and burial insurance.Internet and electricity bonus.Special discounts at establishments.Employee referral program.Monthly activities and celebrations.CompensationFor this position, we offer up to $24,000 MXN monthly before taxes.SkillsBusiness Administration, Business Management, Call Center Management, Claims Administration, Quality Management.
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📌 Claims Reporting Representative - Integon (Tijuana)
🏢 Integon Service
📍 Tijuana