OverviewWe are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.This position does not provide medical advice.
Representatives support customers using approved resources, established processes, and company guidelines.What You'll DoRespond to customer inquiries via phone, email, and support channelsAssist customers with order status questionsSupport subscription and account management requestsHelp customers navigate services and available resourcesEscalate inquiries when appropriateMaintain accurate customer records and documentationDeliver empathetic and professional customer serviceMeet quality, productivity, and customer satisfaction goalsFollow all customer privacy and compliance requirementsCompensation & ContractUSD $5.50 per hourPaid weeklyIndependent ContractorTraining & ScheduleMonday-Friday,



8:00 AM-5:00 PM Central Time.Ongoing schedules will be communicated during the hiring process.EquipmentWe will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.Application ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Application FormPrescreen QuestionnaireVideo InterviewLive interviewFinal InterviewRequirementsWhat We're Looking ForFluent English and Spanish communication skillsMinimum 1 year of customer service or call center experienceStrong phone communication skillsProfessional written communication skillsEmpathy and patience when assisting customersStrong attention to detailAbility to work independently in a remote environmentComfortable discussing sensitive wellness-related topics professionally and respectfullyNice to HaveTelehealth support experienceHealthcare support experiencePharmacy support experienceE-commerce customer service experienceExperience with Dialpad, Zendesk, Freshdesk, or similar platforms#J-*****-Ljbffr

📌 Bilingual Customer Support Representative (Irapuato)
🏢 Resolv.Global
📍 Irapuato