EPAM is a leading general provider of digital platform engineering and development services.
We are committed to having a positive impact on our customers, our employees, and our communities.
We embrace a dynamic and inclusive culture.
Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.
No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.We are hiring a Senior Application Support Engineer to support a GxP-compliant Clinical Development Platforms product used across late science teams.
You will work within a BizDevOps setup alongside Product and DevOps leads to run reliable releases, handle L2/L3 support, and drive enhancements end to end—apply now.ResponsibilitiesBuild, test, deploy, and release fixes by following standard SDLC and ITIL processes using Agile methodologyImplement application enhancements and perform application upgrades as needed while embracing challenging tasks and requirementsOwn assigned L2/L3 tickets and tasks and drive them through to closureTroubleshoot application issues by analyzing application logs and doing a dry run of the application code, delivering fixes through application code changes when requiredResolve user-reported issues within defined timelines according to internal SLA/OLA standardsMonitor ticketing queues and other support channels proactively to acknowledge and respond quickly while meeting defined response SLACoordinate with internal teams and vendors as needed to address application issues and support project needsCommunicate planned and unplanned outages promptly and thoroughly, lead outage calls, and drive issues to resolutionMaintain strong documentation practices by creating KBAs and publishing them to enable faster issue and ticket resolutionCreate backlog items, Stories,



and Epics in JIRA as appropriate and execute them based on business priorityPromote collaborator engagement across the team and stakeholdersContinuously learn and upskill in line with the organization's goals and evolving demandsRequirementsHands-on experience of 3+ years with analytical and reporting tools such as Crystal Reports, Microstrategy, or Business ObjectAdded advantage of a background in data engineering and data pipelines for this positionPractical experience with inbound and outbound integration and data Extract Transform and Load (ETL) processesAbility to collaborate effectively in multi-functional teams across programming, biostatistics, data management, and clinical sciencesWorking knowledge of relational databases and experience using multiple clinical data management systemsExcellent written and verbal communication skills with strong relationship managementFamiliarity with JIRA, Confluence, and BitBucket in day-to-day delivery and supportProven exposure to Cloud Platforms such as AWS and AZURESelf-driven approach with the ability to work independently with minimal supervision in fast-changing programsEnglish proficiency at B2 (Upper-Intermediate) level or higherNice to haveKnowledge of change management processes in a GxP validated SaaS environmentUnderstanding of Agile/Scrum methodology and ways of workingEngineering mindset to help design and implement Clinical Data Solutions aligned to the Products on Platform delivery modelAbility to manage diverse stakeholders and deliver outcomes with a high degree of satisfactionWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedIn#J-*****-Ljbffr

📌 Senior Application Support Engineer (Jalisco)
🏢 Epam Systems
📍 Jalisco