**Video It Support**
**Experience**
- 2 years Meetings IT support
- Technical experience with cameras, audio production, and audiovisual production
Prepare production folders (timetables, minute-by-minute, rundown, script).
- On-site support for video conferencing equipment (Cisco MTR, Lenovo MTR)
- Ability to install and manage video conferencing equipment
- L2 support for meeting room features
- Technical knowledge in the installation and management of mobile audio-video equipment
Prepare production folders (timetables, minute-by-minute, rundown, script).
**Activities**
- Focus on results and meeting KPIs
- Budget optimization and management.
- Continuous updating of new technological and physical options for events.
- Quoting and negotiating with suppliers (Audio, Video, Lighting, Rigging, Display, Venues, Experiences).
- Coordinate event setup and teardown.
- Assertively manage event operations staff.
- Operate the booth (Audio, Video, and Lighting Direction).
- Provide effective solutions to various eventualities that arise at events.
- Responsible for event closure.
- Develop assertive relationships with clients during events, responding to their needs.
- Prepare and submit post-mortem reports in a timely manner
Onsite : insurgentes
English Basic.
**͏**:
**Do**
- ** Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)**
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans




- ** Manage the day-to-day operations of the tower**
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
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**Team Management**
- ** Resourcing**
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- ** Talent Management**
- Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness




- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- ** Performance Management**
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- ** Employee Satisfaction and Engagement**
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
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**Deliver**
- No
- Performance Parameter
- Measure
- 1
- Operations of the tower
- SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
- 2
- New projects
- Timely delivery
Avoid unauthorised changes
No formal escalations
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Reinvent your world.
We are building a modern Wipro.
We are an end-to-end digital transformation partner with the boldest ambitions.
To realize them, we need people inspired by reinvention.
Of yourself, your career, and your skills.
We want to see the constant evolution of our business and our industry.
It has always been in our DNA - as the world around us changes, so do we.
Join a business powered by purpose and a place that empowers you to design your own reinvention.
Come to Wipro.
Realize your ambitions.
Applications from people with disabilities are explicitly welcome.

📌 Video It Support (Xico)
🏢 Wipro
📍 Xico