At Paystand, we're not just another fintech company—we're trailblazers in decentralized finance (DeFi), transforming how businesses manage their finances.
With thriving hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we're leading a global revolution in financial systems.
Recognized on the Inc. **** list for five consecutive years, we're among the fastest-growing companies reshaping the future of finance.
**Our Expanding Ecosystem**: Paystand isn't just a company—it's a growing integral network.
With the strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a top AR and AP platform in Latin America, we're building an expansive ecosystem designed to revolutionize financial operations and fuel business growth worldwide.
**Why Paystand?
**
**What We Do**: By harnessing the power of blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, lower transaction costs, and unlock new revenue streams for businesses.
**Why We Do It**: We're driven by a mission to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.
**How We Do It**: As change-makers in the DeFi movement, we don't just follow trends—we set them.
If you're passionate about shaping the future of fintech and eager to redefine what financial technology should look like, Paystand is the place where you can make a significant impact.
**Join Us**: Be part of something bigger.
Join Paystand and help us lead the financial revolution.
**Role at a Glance**:
**Responsibilities**:
Primary Front-Line Support:
- Deliver exceptional service while resolving technical and non-technical issues, ensuring customer satisfaction.




- Handle customer communications with professionalism and empathy, even in challenging situations.
Advanced Troubleshooting & Escalations:
- Triage, investigate, and resolve technical issues beyond basic troubleshooting.
- Analyze API logs, resolve data discrepancies, and debug JavaScript or HTML issues.
- Collaborate with Level 2 Support Engineers to address highly technical cases, gaining exposure to code fixes and database queries.
Product & Process Improvement:
- Create advanced internal and external resources, including detailed troubleshooting guides and customer FAQs.
- Analyze recurring issues, recommend process improvements, and provide feedback to cross-functional teams (product, engineering, and support).
- Contribute insights that enhance product functionality through feedback loops and roadmap discussions.
Mentorship & Knowledge Sharing:
- Offer guidance and technical training to Level 1 analysts to enhance the overall team capability.
- Identify opportunities to automate common support tasks, collaborating with operations and engineering to implement solutions.
Merchant & Integration Support:
- Support complex merchant configurations, including ERP integrations and payment workflows.
- Work closely with customers to troubleshoot issues related to platform usage, integrations, and transactional flows.
Performance & Development:
- Meet or exceed individual and team KPIs, focusing on customer satisfaction, response times,



and technical escalation handling.
- Actively pursue opportunities for growth, preparing for advancement to Level 2 support roles.
**Minimum Qualifications**:
- Proficiency in web technologies (JavaScript, HTML, CSS) with the ability to debug code snippets.
- Familiarity with APIs and troubleshooting integration issues.
- Basic understanding of database querying (SQL or similar).
- Strong verbal and written communication skills, capable of explaining technical concepts to non-technical users.
- Proven problem-solving skills and the ability to manage multiple priorities.
- Experience using support tools (e.g., Zendesk, Jira).
- High level of empathy and composure when handling customer interactions.
**Preferred Qualifications**:
- Experience with ERP systems (NetSuite, Sage, Acumatica, Microsoft Business Central).
- Understanding of fintech workflows and accounts receivable processes.
- Scripting knowledge (Python or Bash) is a plus.
- Familiarity with API testing platforms (Postman) and browser debugging tools.
- Relevant technical certifications are a bonus but not required.
**Key Attributes for Success**:
- Passion for helping customers and solving complex problems.
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
- Willingness to learn, grow, and take ownership of challenges.
- Effective collaborator with a continuous improvement mindset.
**Some Perks**:
- Enjoy generous PTO and sick leave, because we believe in balance.
- Fuel your days with free snacks and paid lunches in the office.
- We've got your health covered with Major Medical Health Insurance.
- Stay nourished with food vouchers and plan for your future with savings funds.
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📌 Technical Support Analyst.5 (Hermosillo)
🏢 Paystand
📍 Hermosillo