Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries.
Enhanced by technology.
Enriched by human intelligence.
In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future.
That's why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years' experience.
Our team of over 2,400 experts, operating across 30 general locations, are enabling customers' decisions through real-time analytics, consultancy, events and thought leadership.
Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.
**Wood Mackenzie Brand Video**
**Wood Mackenzie Values**
- Inclusive - we succeed together
- Trusting - we choose to trust each other
- Customer committed - we put customers at the heart of our decisions
- Future Focused - we accelerate change
- Curious - we turn knowledge into action




This is a demanding role.
The successful applicant will be required to work independently, manage a high volume of requests and prioritize their workload effectively, often working to tight deadlines.
The Service Desk operates between the hours of 8am and 6pm on business days and the successful applicant will need to demonstrate some flexibility in their working hours to meet this requirement.
**Qualifications**
- 1-2 years of IT support experience
- Customer service orientation
- Strong critical thinking skills
- Desire and ability for self-guided learning
- Capability to work independently and manage priorities
- Preferable experience of working within an ITIL framework
- Preferable experience in a technical support role
- Preferable experience with an Office365 environment
- Preferable experience with Microsoft Active Directory
**Equal Opportunities

📌 Specialist - It (Xico)
🏢 Wm De Mexico, De C.V.
📍 Xico