Order ProcessingEnter and maintain customer orders accurately in the ERP system.Follow standard SOPs for order creation, changes, confirmations, and delivery alignment.Monitor order blocks, missing information, and routine pricing issues and escalated when needed.Customer SupportManage daily customer inquiries regarding order status, delivery, documentation, or general requests.Work with Logistics, Supply Chain and Planning to align shipments and resolve simple order‐related issues.Support onboarding of new customer accounts by following defined procedures.Process & Policy ComplianceEnsure adherence to integral OM processes, quality requirements, and customer‐specific guidelines.Maintain accurate documentation to support internal controls and audits.Cross‐Functional CollaborationPartner with CSB, COD, Supply Chain and Finance to secure smooth order‐to‐cash flow.Escalate non‐standard cases to Senior CSR or the team manager as appropriate.KPI & Reporting SupportUpdate daily trackers,



backlog reports or customer performance metrics as assigned.Support exception monitoring and help validate data accuracy.Continuous ImprovementProvide feedback on process gaps, recurring issues or customer concerns.Participate in training, team meetings and roll‐outs of new SOPs or systems.RequirementBachelor's degree in business, operations, supply chain or similar field1-3 years of experience in order management, customer service or administrative support.Basic understanding of ERP systems, SAP experience is a plus.Strong communication, accuracy and customer service mindset.Ability to follow structured processes and handle routine problem solving.Fluent English is essential and good Mandarin skills are an added benefit.Demonstrated advanced knowledge of Microsoft Power Platform (Power Automate, Power Apps) and Artificial Intelligence solutions, including Microsoft Copilot.
Ability to leverage these technologies to streamline processes, automate workflows, develop business applications, and drive digital transformation initiatives.More information about NXP in Mexico...#J-*****-Ljbffr

📌 Customer Service Representative (Jalisco)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Jalisco