Provide advanced operational support, troubleshooting, administration, and maintenance of enterprise network infrastructure while acting as the escalation point for Level-1 support teams.RequirementsPerform advanced troubleshooting and root cause analysis.Coordinate with vendors and engineering teams when required.Routing & SwitchingSupport and troubleshoot enterprise network environments, including:OSPFEIGRPBGPVLANsSTP (Spanning Tree Protocol)EtherChannelQoSLayer 2 and Layer 3 networkingWireless SupportManage and troubleshoot Cisco and Aruba wireless environments, including:Wireless controllersAccess pointsConnectivity issuesFirewall & SecurityAdminister and support:VPN technologiesNAT configurationsHigh Availability (HA) environmentsNetwork Access Control (NAC)Network security policiesSD-WAN & WAN OperationsSupport enterprise WAN and SD-WAN environments.Perform carrier troubleshooting and network optimization activities.Change ManagementExecute approved network changes, upgrades, deployments,



and maintenance activities in accordance with established change management processes.Monitoring & Performance ManagementMonitor network health and availability.Analyze performance trends.Proactively identify operational risks and improvement opportunities.Work directly with vendors including:ArubaInternet Service Providers (ISPs)Other technology partnersDocumentationMaintain and update:Network diagramsStandard Operating Procedures (SOPs)Knowledge base articlesConfiguration recordsOperational documentationWork closely with Service Desk, Infrastructure, Security, and Engineering teams to ensure operational excellence.Tools & PlatformsServiceNowJiraNetBrainWiresharkNetwork monitoring and management platformsRequired ExperienceMinimum 5 years of experience in enterprise networking, operations, and support environments.Experience level is a suggested requirement based on the engineering scope of the role.Required Technical SkillsRouting & SwitchingWireless NetworkingSD-WANFirewall AdministrationNetwork SecurityVPN TechnologiesNetwork MonitoringAdvanced TroubleshootingPreferred CertificationsCCNACCNPAruba Wireless Certifications (ACMA, ACMP, ACCP)EducationBachelor's Degree in Computer Science, Information Technology, or a related field.Maintain network stability and availability.Resolve incidents within defined SLAs.Successfully execute network changes and upgrades.Maintain accurate technical documentation.Drive continuous operational improvement.
#J-*****-Ljbffr

📌 Network Support (Veracruz)
🏢 Techunting
📍 Veracruz